> I am not your QA department

The article is a lovely cathartic rant against agile software development methodologies applied in the wrong place in the wrong way, whether or not the software(s) in question used such methods. On of the worst assumptions, I believe, is that the end-user is willing and able to function as testing/QA without detriment to the product and company.

This is a general belief of our current version of capitalism. As much work as possible is outsourced to the user, the gains are captured by the company.

See also self-checkout etc.