> It is also the story of something larger: how powerful people and institutions failed, one after another, to keep their AI ethics promises in the face of pressure.

I've worked at Google. These weren't promises, they were deceptions.

Google, like many companies, maintains the focus and motivation of their workforce via a stream of carefully orchestrated disinformation and half-truths. One of those half-truths is "We listen to our employees". They listen when it has no business consequence and they can tout themselves as being "good" or on the side of the workers. They don't whenever the politics or economics of the situation presents even the slightest resistance.

Kudos to the author for fighting for change. But the dark patterns in Google run too deep for them to be uprooted by a polite exchange of white papers and emails.