Who the fuck designs these flows...

It's designed by committee, with n stakeholders with n+1 opinions and motivations and pressures from other business units over 17 workshops and governance decisions

Someone who knows that there's absolutely nothing this guy can do about it. Maybe he could sue, but really if a major company like Microsoft, or Google, decides to delete all of your data, and doesn't want to give it back, there's really nothing you can do about it. We really do need a law protecting consumer's data from arbitrary deletion.