If switching to a type-A charger fixes it, it’s probably the device manufacturer’s fault, not the cable. Many manufacturers that need the 5v standard you’d normally get from an old type-A charger screw this up.

For universal USB-C power support that works with modern power bricks, you need to tie 5k resistors to two pins of the port on the device. This tells the charger to use 5v. I can’t tell you how much cheap stuff out there omits these. They cost almost nothing but they still screw this up over and over, and people blame the standard or the cable…