> The History Of The Customer Rage Study

> [..] the seminal 1976 White House Study that provided a host of provocative and first-ever insights about American customer care and its potential for profit-making. [..] corporate America is not getting the bang for its buck spent on customer complaint handling that is indeed possible. Billions of dollars in potential revenue continue to be lost [..]

The guardian never disappoints framing this whole series around the study of some og consulting business. Who needs conservative media when this is the leftmost mainstream outlet imaginable?