The key in Australia is to buy from a physical retailer. They often cannot give you the runaround as under consumer law, they're responsible for the resolution.

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femto 10 hours ago | parent [-]

Online retailers are also responsible under the law, as the laws apply to all retailers.

In practical terms, if it's an online business with no Australian presence it makes it hard to apply the law. Overseas online companies with an Australian presence, such as Amazon, have been successfully prosecuted [1,2,3]. The ACCC is still working through responsibility for third-party sellers, but it seems to be the case that if it is fulfilled by Amazon then it is responsible.

[1] https://www.accc.gov.au/media-release/amazon-in-court-for-in...

[2] https://www.abc.net.au/news/2026-05-29/accc-sues-amazon-butt...

[3] https://www.accc.gov.au/media-release/accc-issues-takedown-r...

[4] https://www.choice.com.au/shopping/consumer-rights-and-advic...

	▲	russelg 9 hours ago \| parent [-]
		Yep, but it's a lot easier for an online retailer to avoid you and give you more hassle (oh you have to post it back to us etc).