> It's the nature of the beast. It's not calculated, and not personal.

These are simply weird declarations that you're making, and 20 years ago the world was not like this.

> It's a process scaled to deal with thousands or millions of people.

You're saying this as if there weren't thousands or millions of people 20 years ago.

> I go to the Xfinity retail store and talk to someone. I almost always leave satisfied.

I've never seen an Xfinity retail store in my life. I guess we have to wait until they close them all for you to stop patronizing people. Everybody here understands how businesses work, and we also understand why they cut services and quality. People are not confused or ignorant, they're angry that they don't have functioning governments, so these companies don't have to compete anymore.

You say "these companies don't have to compete anymore". How can you justify that statement? Do you have a reference/statistic/URL?