I hate dealing with USAA, and probably should have had a life insurance policy before I even tried. Their phone trees are designed to misdirect you, the agents do not help at all (let me transfer you...[half hour hold time]...Sorry wrong department, let me transfer you), you can't get any real information from anyone. I had to start taking down phone session ID's from the reps and asking for customer advocates to get anywhere at all. Terrible experience.

I still have their awful jingle stuck in my head played over hours of holding on the phone, I'll probably turn into a Manchurian candidate if I ever hear it again.