ServiceBeard is an open-source sync tool which polls your IMAP server for new mail and creates new issues on your repo/project, or posts comments if it's a reply to an existing thread. In the other direction, any comments on the issue triggers an outgoing email to the customer (using your SMTP server).

The obvious use-case is setting up a service desk using existing infrastructure, but I'm curious to see what other use-cases come up.

I'm Joram, the solo developer who built ServiceBeard. My team was managing a shared mailbox by using coloured labels and read/unread statuses just to track who had replied to an email. That's why I built ServiceBeard.

Looking for honest, early feedback: is this something you'd use? What could be improved, and what features should be added? I'd love to hear your thoughts!