I don't have many opinions about how individuals use this tech (although the AI as friend trend is a bummer for many reasons), but have maaaany (negative) opinions about the customer service industrial complex that's already using this in what seems to be an attempt to fool people into thinking they're speaking to a real person. Which is why I now, like a freak I never thought I'd need become, always ask "Am I speaking to a bot or a human?" when dealing with CS. So far, it's worked, and the bot transfers me. But, I fear the bot will eventually be programmed to lie abiht that, as well.