The concept of "tool building" is one of the areas my team has spent the most time coaching our less-technical employees on since widespread LLM rollout in our company.

Developers and developer-adjacent, technical people tend to think this way on their own... but every business has dark corners where repetitive, manual things still happen. We're leaning a lot on training and even org-wide LLM instructions to try and let the LLM (by its own assessment) be the vehicle use to codify a process and turn it into some good old-fashioned reviewable, deterministic automation.