I had a similar experience with Google Maps, I used to live in a place where the house on Google maps was located on the wrong street, like one parallel street off. I put in a few requests from time to time because deliveries were a huge pain, to no avail. I opened a thread on some Google forum or support place and then it was mentioned that I actually can't change that because only the city is allowed to... why I get the option in the app I don't fully understand. At some point it got fixed but I have no idea why. Of course it was a few months before I moved out