The whole premise of the article is fallacious analogies and mixed metaphors.

Yes a restaurant that poisons 2% of its customers is a bad restaurant. A restaurant that has nothing for people who are strict kosher, strict halal, strict vegan, or have severe multiple food allergies is not a bad restaurant. There may be 5% of people who simply can’t eat there because the kitchen cooks pork and there’s peanut shells on the ground but their idiosyncratic requirements don’t dictate the experience of the other 95%. Or 90%, or what have you.