Reminds me of statistic where most customers already stop going to a particular supermarket if it stops carrying a handful of the items they want to buy

It may sound like a small deal to not carry one brand of chocolate paste but if some customers then also don't buy the 12 other groceries they need at your shop, it doesn't really matter that it's only 2% of products that were discontinued. Supermarket products are so stable not because nobody ever makes anything new but because changing a small percentage frustrates customers

If I can't order from some website, I stop trying. Maybe next week the ESR browser gets an update and it works again but by then I'm not clicking those links in the search results