Tripadvisor AI summaries give glowing reviews to dangerous hotels

solenoid0937 13 hours ago | parent | next [-]

Someone should get the bot to leak system instructions. I'd bet good money TripAdvisor has configured it to be positive.

The TripAdvisor spokesperson said people can just look at the reviews, "eliminating any need to blindly trust AI-generated content." How about these clowns just fix their harness instead?

	▲	Diogenesian 12 hours ago \| parent [-]
		"You can't spend your whole life worrying about your mistakes. You fucked up! You trusted us!" https://youtu.be/MYQCb3qrBpo

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raychis 13 hours ago | parent | prev | next [-]

This is exactly why AI summaries shouldn’t be trusted blindly, especially when safety concerns can be buried under hundreds of positive reviews.

It is a big problem that the uncertainty in the text produced by LLMs isn't surfaced to users. It is also a big problem that companies think that shoehorning AI summaries everywhere is a good idea.

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userbinator 12 hours ago | parent | prev | next [-]

Is it actually a "summary" of the reviews, or did they just ask the AI to generate a flattering compliment? Because AI often seems very eager to do the latter, possibly due to an abundance of "toxic positivity".

	▲	aurareturn 12 hours ago \| parent [-]
		The answer is obviously deliberate prompting to make negative reviews sound less bad. 1. Booking websites want to convert more users 2. Hotels will get angry if a booking website's AI summary is negative

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Fire-Dragon-DoL 12 hours ago | parent | prev | next [-]

Won't they have the same problem Google is having, where since the content is AI generated and the AI is controlled by TripAdvisor, they are liable for what it says?

	▲	rwmj 28 minutes ago \| parent [-]
		As long as they get fat bonuses this quarter, that's next quarter's problem.

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rwmj 12 hours ago | parent | prev | next [-]

https://archive.ph/1blDn

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mhitza 11 hours ago | parent [-]

Good fallback in case the page gets changed, currently instead of listing a journalist the article had a bunch of "Which?" placeholders :)

Fun editorial slip up over there.

	▲	b6z 3 hours ago \| parent [-]
		No slip up here. "Which?" is a consumer information and testing organization in the UK. https://www.which.co.uk/

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HarHarVeryFunny 10 hours ago | parent | prev [-]

This seems like a great way to destroy your business.

The only reason people go to Trip Advisor is because these are real reviews from real people.

Adding an AI summary that is lying (whether deliberately or by incompetence) about what those reviews say, means they now have a site that can no longer be trusted.