1. They do a really bad job because you can't get fired

2. My package is delivered late yet again

3. I don't bother calling because the other 8 times I did I wasted an hour, nobody did anything (because nobody can get fired) and I didn't get any money back

4. Look how great we're doing! Complaints are down

5. Give us more funding because we're doing such a good job

This is just as likely of a spiral if we keep it publicly owned. It's also not good. How do you get good outcomes with.no accountability?