i wonder if we should expect this to fail by default.

The meta culture has historically been known as "move fast and break things". This seems counter to a typical cloud business.

Seeing how meta works in ads and business interfaces for whatsapp/instagram, it seems that

1. meta lacks support and customer success functions for enterprise

2. meta lacks b2b sales functions/culture

3. meta lacks a scrutable high quality operations culture for their APIs (SLAs, scaling, etc).

These aren't easy things to gain, and we see the problems that the AI providers/azure/gcp etc have had historically as consequence of these various issues.

Very true. I would think you could say the same about xAI too, with their pivot. They don't have experience in this sphere directly.