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Given that I just read this comment after getting off a connecting flight that had me waiting on a fully boarded plane in 100 degree Phoenix weather for half an hour, it’s pretty poignant. I read an article earlier today about how Phoenix may not be inhabitable in twenty years, and I’m here to tell you that it’s already insufferable no matter how well the A/C was or was not working on that plane.

I don’t need a plane that flies faster. I need an airline that puts pure service before profit.