| ▲ | smallerfish 7 hours ago |
| AliExpress is less shady. If only they had customer service and a decent UI. |
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| ▲ | OJFord 3 hours ago | parent | next [-] |
| If only they would sort out their language / shipping country / currency model and make it so I can actually select what I want rather than their wrong assumption. (And that's me having that problem in English / England / GBP, not a weird combination.) |
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| ▲ | Scoundreller an hour ago | parent [-] | | As a Canadian with a no forex credit card, I’ve found it cheaper to pay in USD, so it is. I also get a lot of “Dear CA Customer” type emails. |
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| ▲ | jonhohle 6 hours ago | parent | prev | next [-] |
| I recently dealt with a merchant in Aliexpress who was intentionally selling things well below market price, not to build their storefront reputation, but to collect sales and then ask the customer to cancel. I forced them to cancel the order, which harms their rep. Literally every unmanaged, user content controlled platform devolves into the basest scams, thuggery, and unpleasantness. This is why we can’t have nice things. |
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| ▲ | toofy an hour ago | parent | next [-] | | > Literally every unmanaged… > This is why we can’t have nice things. i think you’ve hit the nail on the head. it’s the unmanaged part. it isn’t clear to me how We collectively are shocked when these marketing and execs convince us “oh, there’s nothing we can do. having customer service would be cost prohibitive. making sure there are no scams would be cost prohibitive. etc… etc…” how about you get some customer service and protect us from scams and don’t buy your third private island and fourth mega yacht and have net worth larger than a lot of countries? oh, that’s asking too much. you’re right, “nothing” can be done. | |
| ▲ | BuggieSmalls 3 hours ago | parent | prev | next [-] | | Recently I attempted to return an item to AliExpress. They gave me a USPS return label with a domestic address that Google Maps showed as some generic office building. This address turned out to be an undeliverable and the package bounced back to me.
Support couldn't explain it and said I'd have to pay for a replacement label since I guess they only pay for one return per order.
I filed a chargeback instead. It was approved immediately. Surprisingly, AliExpress didn't ban my account or card, and I still shop there instead of equally terrible Amazon or eBay. | |
| ▲ | ridgeguy 2 hours ago | parent | prev | next [-] | | YMMV a lot with Aliexpress. I bought a $700 chiller that arrived without a small attachment fitting for the return inlet line. I complained, received another chiller (with the fitting) free. Go figure. | |
| ▲ | lokar 3 hours ago | parent | prev | next [-] | | It’s as if all the people working at physical stores, who we decided were pointless waste of money, actually had some function. | |
| ▲ | gruez 4 hours ago | parent | prev [-] | | >but to collect sales and then ask the customer to cancel How does that help them? | | |
| ▲ | hnuser123456 4 hours ago | parent [-] | | A particular number goes up which matters too much to someone with too much power, conceivably. |
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| ▲ | victorbjorklund 6 hours ago | parent | prev [-] |
| I only had good experiences with the customer service. Do they wanna have long conversations? Nope. But they are quick to just give you a refund. |
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| ▲ | ssl-3 3 hours ago | parent [-] | | Same experience here. That is the most-correct answer, isn't it? When the whole thing goes like this, then I really do find that I have no reason to complain: Customer: "Hey, this widget is broken/never showed up/etc" Rep: "Refunded" |
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