It is publishers who generate ebooks – often with poor quality control as has been well known for two decades now – and provide them to distributors. Sony is just one distributor for such publisher-generated ebooks. Sony was probably unaware of the errors in that one of its myriad inventory until a customer alerted them, and the most it could offer would be a refund.

Obviously Sony has neither the right nor the competence to take a book it receives from a publisher and alter it to improve its quality. Your annoyance of someone “not valuing knowledge” should be directed at the publisher.

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gosub100 5 hours ago | parent [-]

A grocery store is just a distributor. Yet they are responsible for selling something that makes me sick.

	▲	TFNA an hour ago \| parent [-]
		That comparison is a stretch, and in any event, grocery stores in many jurisdictions are not held responsible for selling something that makes consumers sick due to the producer’s fault unless a recall has been announced and the store did not heed it.