Oh boy, that server story is painful to read. That ain't universal across providers. I work at european data center and was a tech and the worst SLA is like next business day and even then if our hardware is at fault, you won't be waiting for the next day for us to start taking action on it. And if you have a feeling you're left in dark, you can even pick up the phone at middle of the night to call our support and either get some status or light some fire that will prioritize the process in the pipeline (well, to actually DO something other than cold reboot at night time you may need to purchase SLA that will require involvement of higher support level at nighttime/holiday)

There are some things that I'd like to be improved in technical support side, but we are way better in "human reachability", responsiveness and "blame game" point of view than US hyperscalers.