if the EU furniture maker has the correct mindset and the EU tech company does not then it seems to me the conclusions fall apart

>European tech imported the product ambition. It forgot to import the customer obsession that’s supposed to come with it.

The French furniture maker didn't import the customer obsession. I agree that U.S tech in these particular subsets are better at the EU doing it, and that needs to be fixed but you can't really talk about how great U.S tech is when you can also point at thousands of horrifying lack of support stories from them also.

U.S Tech has a good mindset for replacing hardware when it fails, they have a good workflow for that. The idea that they have good support however should be tempered by regular reading of some sort of online tech news aggregator.