That's the heart of the issue: insufficient accounting.

You can't plan any better than your models, and if your models are insufficient then your decision making will be inherently flawed. Penny pinching is good until it's not, and the data to see when the transition occurred isn't on the balance sheet until maybe it's too late. At the point you're pinching the penny of the doorman, you don't have the data about the impending customer decline.

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benj111 an hour ago | parent [-]

But doormen became a thing, so the value was understood. We have now lost that knowledge.

I suppose it's like enshittification. It's presented as a progression to a new worse thing when it's more of a Dark Age of 'soft' knowledge.

	▲	Tarq0n 22 minutes ago \| parent [-]
		Labour was cheaper back then. Even valuable jobs can stop making sense if the costs outweigh them. That's the difficulty with automation making other sectors more efficient, wages get driven up while your productivity stays the same.