> in some areas, especially customer-facing sales, we expect to keep adding to our teams to support future growth

Can someone help me understand why sales is immune to this strategy and still is employing the “more bodies” approach. I thought we were working smarter in 2026?

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steelbrain 2 hours ago | parent [-]

In the US at least, it is illegal to do unsolicited outbound sales with a bot. You have to have humans make these calls.

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SoftTalker 2 hours ago | parent [-]

Interesting. I'm in the US and I get half a dozen calls a day from AI bots. Where can I report this criminal activity?

	▲	steelbrain 2 hours ago \| parent [-]
		I'm not from the US, but based on my knowledge of your culture, it may be worth it to write a letter to your state's Attorney General