They are competitive price wise, but less competent human wise.

Their lack of user care shows when you start talking to support. I've never had this experience with an US company (except the US giants) where support basically gives me an "it is what it is".

The most recent that really put the cherry on top.

I was planning on dropping them when running out of prepaid credits.

ALL SaaS software I've used before that had a top up option would notify me when my credits where about to run out. Bunny doesn't.

What is a point of a credit bar (progress bar) of you can go into negative? I went into negative.

There is no option to pay only what you've used, but the minimum necessary is a 10er.

Which should remain as credits in your account for future use.

But then you can't even spin down your usage by dropping everything because merely having the account you pay the monthly subscription of 1+vat.

Support: paraphrasing "that sounds right". And I could be quoting them with this for almost all 3 times I've interacted with them.

Yes, I am very much unpleased on customer support experience. But they are not unique and a symptom of multiple EU providers I've switched to in the last 3 years.

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kerridge0 38 minutes ago | parent | next [-]

Something similar happened to me with twilio - years ago I had a number 'parked' with them, my card expired, they never notified me, account went into arrears, and they cancelled my number. I was quite a special number, a UK '0200' number they'd released somehow, which shouldn't have been released. When they then acquired sendgrid, to add insult to injury I eventually found out that I was blacklisted and had to go through various validation procedures in order to do business with them, which I declined to do.

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psini an hour ago | parent | prev | next [-]

Not saying there are companies going above and beyond for customer service but getting a human answer at all when spending single-digit euros a month seems impressive enough; then again I am european so certainly biased :)

What would an american provider have done? Changed their pricing model for you?

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nijave 33 minutes ago | parent | next [-]

It is common for support to closely work with product and be able to respond with product roadmap and feature guidance.

At least they can say "we sympathize but it's not a priority" or "it's a medium priority but we don't have a concrete timeline" or at least recommend best practices/workarounds

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mhitza an hour ago | parent | prev [-]

My website traffic was a couple megabytes per month. I paid them for about 3 years for neglegible usage. Should I have zero expectation for paying because its cheap?

You can be metered or fixed price. Mixing the two in the most inuintive way possible is a true innovation. /s

Other cloud based provider have the option to pay for your usage to the cent. I guess that innovation didn't reach the EU. /s

	▲	hvb2 an hour ago \| parent [-]
		Assuming they've hosted you for 3 full years, I wouldn't mind the 10 euros. Even small sites need all infra to work. The fact that your site is small only means it costs less in transfer.

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re-thc an hour ago | parent | prev [-]

> I've never had this experience with an US company (except the US giants) where support basically gives me an "it is what it is".

Similar US vendors = you're lucky to even get someone to talk to or is too far from the chain to actually know so you get a "generic" answer.