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poisonborz 4 hours ago

In EU most people use direct debit. The term "credit card" is almost synonymous with debit. Chargebacks theoretically exists but they are more complicated, I don't know anyone who ever did that.

amarcheschi 4 hours ago | parent | next [-]

Maybe in the past, but nowadays you can call your bank for a charge back or you have an option in the banking apps

I do have to say though, that with customer protection laws we have it has never happened to hear about a friend getting a charge back from the bank, usually you go to the seller first (or the platform if you got scammed) and you get refunded there

mejutoco 2 hours ago | parent | next [-]

The bank, at least all of mine, will ask for proof that you tried to resolve it first with the seller, so that is why I believe.

retired 3 hours ago | parent | prev [-]

I’m European and protection laws are nice to have but if a shop doesn’t refund you those laws don’t automatically give you your money back. That is where a credit-card comes in handy. I don’t know any bank that offers this protection on a debit-card.

amarcheschi 3 hours ago | parent [-]

Yes, but even then you can usually go to the bank, at least in italy despite not being called chargeback you can ask a refund for scams or similar issues. More modern fintech banks give you this option directly in the app, otherwise you might need to chat with an operator

At least here I see online that there's the possibility to do so (even with debt cards). However, I guess that with a credit card it is going to be less annoying for you, or any way easier for you, since it's their money on the table and not yours

I'm talking about italy btw

Edit I also think that prepaid cards here are what have less protection

illiac786 an hour ago | parent | prev | next [-]

Where do you live in Europe? This has simply not been my experience at all in France, Germany, UK, Italy and Spain so far. Online shops most of all don’t take debit at all and bricks and mortar shops will accept credit more often than debit. Again, my experience. And I prefer to pay with debit because I know the shop will pay less fees. I get refused at Starbucks, random shops in train stations, etc.

freediddy an hour ago | parent [-]

Unless they have a direct agreement with a credit card company, most payment providers will give one-size-fits-all blended rate about 2.7% per transaction, even if it's debit.

l23k4 12 minutes ago | parent [-]

They might be talking about a girocard https://en.wikipedia.org/wiki/Girocard

lxgr 3 hours ago | parent | prev | next [-]

Do you mean debit cards? With very few exceptions, you can't pay with direct debit in-store, and for online payments at merchants that don't know/trust you yet as a customer it's also pretty uncommon.

throwaway270925 an hour ago | parent [-]

What are you talking about? When have you last been to Europe!? Of course you can pay with debit cards all over Europe, every card terminal accepts them!

Online the same, you just use your card details like a credit card, the payment system is the same for years now anyway - thats the whole point of initiatives like this digital euro and Wero!

AnssiH 4 minutes ago | parent [-]

Direct debit is not the same as debit card. You can pay in physical stores with debit card but not with direct debit (which does not involve a card at all).

tlogan 4 hours ago | parent | prev | next [-]

Yes, but the EU is quite diverse.

I have some Irish friends. And Ireland seems similar to the US when it comes to credit card usage (vs debit). I assume that is because Ireland is heavily influenced by US and UK banking habits. On other hand, Germans only use debit cards.

padjo 3 hours ago | parent [-]

I am Irish and in my experience most people use debit cards these days. I have a credit card but almost never use it.

tlogan 2 hours ago | parent [-]

I assume this is my “bounded rationality” / “bubble” bias (my impression was based on the people I know and not the full picture)

I checked the stats, and about 40% of purchases in Ireland are made by credit card. In the US, it is around 70%.

l23k4 3 hours ago | parent | prev | next [-]

Most people in the EU use debit cards, they additionally use direct debit specifically for utilities, gym memberships, etc.

mothballed 4 hours ago | parent | prev [-]

How do you deal with fraud and people cleaning out your bank account money rather than OPM of a credit card company? Just have enough spare cash for a burner checking account and wait for the fraud reversal?

In the US you'll almost always get your money back if someone defrauds your debit card but you could be in for a painful time if you depend on the money in that checking account until it gets fixed.

jonathanlydall 4 hours ago | parent | next [-]

Banks suck it up, but fraud is likely a lot less prevalent because 3D Secure is mandatory for online transactions and chip and PIN were ubiquitous way before the US seemed to have started using it.

lxgr 3 hours ago | parent [-]

The US still hasn't started using PINs for all credit and most debit transactions, and at this point it doesn't look like it ever will.

Apple and Google Pay are just as (if not more) secure anyway for the majority of transactions, and a long tail of US restaurants, hotels, corporate card issuers, rental car agencies etc. will simply never change their legacy flows. There are just too many incumbent stakeholders.

jonathanlydall 2 hours ago | parent [-]

It’s a pity that US regulators can’t manage to mandate that the dinosaurs get with the times as fraud seems to me to be an enormous burden to US consumers.

Even if fraud victims get their money back, firstly it must be an admin headache and then merchants have to cover fraud losses/insurance costs and thus mark up all their prices to make sure they do, so everyone is subsidising the fraudsters.

I presume it’s lobbying that would/does thwart any attempts at any such regulation.

As someone outside of the US I would like to be able to largely ignore this problem as just affecting people over there, but unfortunately it spills into the rest of the world.

When I last had fraud on my card it was through an online US merchant, because, like most US online merchants, they don’t use 3D secure. If they did then blocking the transaction for me would have been as simple as pressing the “it’s fraud” option when my phone would have received a “do you want to allow this transaction of $X for Y in the US?” that my bank’s 3D secure system normally sends to me.

Hopefully Apple and Google Pay will eventually help things over there.

Symbiote 4 hours ago | parent | prev | next [-]

2FA on online transactions, secure PIN authentication for in-person purchases.

These reduce the level of fraud, and the banks cover the rest.

The basic stuff (online shop not delivering, going bankrupt etc) are covered for debit cards in a similar way as credit cards in other countries.

I've never had a fraudulent transaction myself, and it's over 20 years since I first had a debit card — with a chip and PIN.

Muromec 3 hours ago | parent | prev | next [-]

SEPA Direct debit still has a confirmation from the account holder. You usually see the pending transaction before it clears and can block it. Some banks (dreadful and hated bunq for example) require an active confirmation from the account holder before it is allowed to clear. Some have a setting hidden somewhere that sets the policy to autoaccept or something else.

I haven't ever seen illegitimate direct debit. I guess you need to have an actual business to issue direct debit orders and bank will show you the door and freeze your money if you start doing funny things. I guess.

Probably the dreadful R word has something to do with it, go figure.

On cards we also have limits and the only time I saw something happening was after being unfortunate enough to pass through ~~the ghet~~ the glorious capital of our continental Empire, majestic city of Brussels. That time the bank tried their best to call me.

poisonborz 4 hours ago | parent | prev | next [-]

Yes, I think most people have several accounts, or at least a main and a "spare money" account. If you can prove a fraud the law mandates the bank to back it up. In EU bank apps there are often many warnings and popups when authorizing a transaction. Also in EU you can get a refund of any digitally made purchase, by law you can send back the item for 30 days.

Chargeback always seemed strange to me and never needed it. Fraud should be reported and handled at the root, not by making digital transfers into some magic disappearing money.

wongarsu 4 hours ago | parent | prev | next [-]

Never had fraud on my credit or debit cards, and with 3D Secure it's difficult to pull off (basically 2FA for all online credit card purchases).

But I did have someone fraudulently making direct debit transfers from my bank account. My bank cleaned that up within three business days

polytely 3 hours ago | parent | prev | next [-]

can you give an example of being defrauded? I don't really know what people mean when they say that.

izacus 3 hours ago | parent | prev | next [-]

The only place I (as an EU citizen) ever came in contact with direct fraud was in... US.

It's not much of an issue within the EU area. The banks tend to offer insurance products for people who want to cover that risk.

lxgr 3 hours ago | parent [-]

These insurances are the greatest sales trick of all time: Banks selling you something they're legally required to provide for free already.

krzyk 4 hours ago | parent | prev [-]

I don't think people keep all their money on a single account. I have 20 in my bank (different savings, some foreign currency accounts, etc.), and only one is tied to my debit card. I move money there when I need it. Opening another account number is just few clicks away. There is a limit for it also.

Single account sounds more like a boomer thing.