How do they get the customer support number to that celebrity?

E.G> when Taylor Swift wants to call Apple right now, how would she know what number to call?

Incidentally, https://people.com/pope-leo-was-hung-up-on-by-bank-customer-...

I presume you get connected somehow when opening up a high-value account at a participating bank. If that account has some sort of concierge service, I presume that’s how special numbers for other companies might be distributed.

Pope Leo is not that rich, and had lived outside the US for many years (he came up in the church hierarchy of Latin America), so it’s not that surprising that he ran into this situation.

Link: 403 Not Allowed