> Within a massively bureaucratized and divided system, the immense guilt of killing someone is broken down into tiny, mundane tasks, like stamping a document. Because the system absorbs all individual moral friction, ordinary people can become cogs in a vast machinery of evil without ever questioning it. (In other words, the individual is not morally evil, but the system is designed to break things down so thoroughly that it renders those parts mindless, and that is the truly frightening part.)

Spot on!

Your comment explains why massive bureaucracies can get nearly anything done, because people are just following orders. For example Jallianwala Bagh (https://en.wikipedia.org/wiki/Jallianwala_Bagh), the people shooting were just following orders. Nearly all atrocities can be explain by the design of bureaucracies to eliminate moral friction.

Reminds me of Vogons[1] and Nobody cares[2]

[1] Here is what to do if you want to get a lift from a Vogon: forget it. They are one of the most unpleasant races in the Galaxy. Not actually evil, but bad-tempered, bureaucratic, officious and callous. They wouldn't even lift a finger to save their own grandmothers from the Ravenous Bugblatter Beast of Traal without orders—signed in triplicate, sent in, sent back, queried, lost, found, subjected to public inquiry, lost again, and finally buried in soft peat for three months and recycled as firelighters. The best way to get a drink out of a Vogon is to stick your finger down his throat, and the best way to irritate him is to feed his grandmother to the Ravenous Bugblatter Beast of Traal. On no account should you allow a Vogon to read poetry at you: https://en.wikipedia.org/wiki/Vogon

[2] https://grantslatton.com/nobody-cares and discussion: https://news.ycombinator.com/item?id=42707238