| ▲ | netsharc 7 hours ago | |
You remind me of a hotel stay in Asia I had. After 10 minutes in the room, I get a WhatsApp message: "Welcome Mr. netsharc. How do you find the room?" (it was more verbose than this). It's from a business account which is the hotel (it's part of an international chain). I wanted to reply "Fine, but I don't want to talk to a bot. Leave me the hell alone." but thought it would upset the person on the other side since the country runs on politeness. I imagine if I did reply like that there'd be some profuse apologizing, to which I'd think "Yeah, yeah, whatever, just leave me alone.". All the businesses asking for a rating after I interacted with them also piss me off. Or worse, apps. I give them a bad rating on the play store with the text that the low score is due to the "Spam begging for app store ratings." | ||
| ▲ | torben-friis 5 hours ago | parent | next [-] | |
It is particularly bad when they use their workers as human shields. "If you are satisfied with my service please leave a 5star review, my name is Samantha, we get in trouble for less than 5 stars". | ||
| ▲ | ValentineC 6 hours ago | parent | prev [-] | |
> All the businesses asking for a rating after I interacted with them also piss me off. Singapore Airlines automatically emails passengers after a flight asking for a Net Promoter Score rating [1]. I have a feeling those ratings are mostly unseen, and cabin crew have chimed in that those ratings are unlikely to affect their promotions in any way. What does help with their career is qualitative feedback written in through their feedback form. | ||