I recently took my car to the dealership to get my A/C fixed. On the drive home, I discovered that they'd somehow screwed up my blinkers when they were fixing their A/C. When I called the next day to explain the problem, confirm they knew it was their issue to fix at no cost and to schedule a time to come in I got an AI Assistant. An AI Assistant that has not been trained to expect an issue to be their fault and who kept trying to direct me book on their site or to book a new appointment to get the problem fixed at my cost through her.

The dealership's decision to hand things over to AI, and to choose to focus that AI on only booking appointments instead of fixing problems is a proverbial F U to me. It's the dealership shifting more work on to me. It's disrespectful and wasteful of my time. By the time I managed to get to a human I was angry and distrustful.