>Before you think we did a bad job with our solution, I can tell you we went with some of the best and did our own intensive testing and worked on latencies etc., I actually thought the final version was pretty good but our customers just hated it.

I bet you did a bad job with your solution.

I hate AI (or humans following scripts like robots) customer service because they don't actually provide service. They jerk you around in circles, don't understand basic things, can't help, and take forever.

People don't hate customer service when they feel like they have been served.