> Don't try to make people think it's a human.

Agreed.

A local pizza place (Tribute Pizza) switched its phone over to an AI assistant that goes out of its way to appear human to such a degree that it inserts random "restaurant bustle" sound effects into the call so it sounds like you're talking to someone standing in a crowded restaurant.

The subterfuge of layering in sound effects to make idiots think they were still talking to a human was a bridge too far and I swore off ever giving my business to them again.

Considering the many embarrassing failures huge fast food chains have had trying to get AI order takers in their drive-throughs I'd be very concerned about an AI at some random local pizza place getting my order accurately