does this mean that 40% of consumers say it's good? or what?

if that is what that means, i would actually say keep improving... since ai is new and there's a lot of mixed feelings about it, it's understandable that sentiment leaks into ai-enabled products.

that being said, there are /a lot/ of ai chatbot product integrations that are actual dogwater and we should not do them. like the stupid amazon integration that is forced upon me that took up like 30% of my screen and straight up just was worthless.

i think the best ai consumer facing workflows you dont actually directly interface with ai via what is expected to be a human interface like chat - it should do processing in the backend, or it supports a human agent.