People say jobs with the "human touch" will stay relevant after AGI. And I'm like have you seen customer service? I can't even find the phone number anymore on amazon

Whats implied there is that the "human touch" will become a luxury.

I have a hard time seeing a future where retail doesn't bifurcate even further into ultra low margin, happy-path optimized megastores and concierge-style high touch boutiques. Places like Crutchfield that split the difference nicely seem to be a dying breed.