LLMs are replacing a lot of the inflexible phone menus, and in leading implementations, can do all of the things a human could do. Or at least, make a recommendation for things it can't do that just require a human to hit an accept button.

I haven't experienced any chatbot or telebot that can do anything for me. The whole reason I'm calling is that the self service wasn't successful.

Yell "HELP HELP" into the chatbot and see if it calls 911 for you.