> replace human workers

Plenty of charity nonprofits have no/few employees and depend on volunteers for office work. Think animal shelter, food bank, etc. Having a bot perform things like bookkeeping, volunteer coordination, etc would free up volunteers for other things. It wouldn't take many tokens.

If Anthropic wanted some serious PR karma they would include a light usage plan for five or ten years in addition to the engineer to get them started.

None of those generally need AI systems though that benefit from an arbitrary input chat box, majority of the work is physical. I might be bias because my experience already included modern systems with machine based OCR.