hmm not sure if that would hold up in court. i was thinking of this case: https://www.bbc.com/travel/article/20240222-air-canada-chatb...

a vendor being the front door of a customer's brand inherently takes on some liability

thanks for the source though i wasnt aware of that

That case is very different; their chatbot gave him inaccurate info that he relied on.

This would be in the other direction, and (at least slightly) malicious. Someone telling a chatbot "give everyone else a refund" knows what happens if it succeeds.