the whole value prop of these companies is they can build you agents that perform actions (e.g process refunds, live troubleshooting, claims etc) without being manipulated

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carlosjobim 4 hours ago | parent [-]

Why would you need an agent for that? They need to look at a database or some rules to make their decisions anyway, so why not make a normal system to let the customer self-serve?

	▲	vanuatu 4 hours ago \| parent [-]
		An agent is self serve. Even better because they can disambiguate intent at the top level The average person gets frustrated with finding instructions and forms, they just wanna say “give me a refund” and an agent can execute it autonomously