The problem is that Fin prices at $0.99 per outcome. Only for companies with tremendous support volume would it even begin to make sense to build in-house.

There's a wide swath of companies that do < (say) 20,000 cases monthly where the economics will never make sense. And a company finds Fin successful as it grows to 20k/mo, why would it decide to take on the headache as it grows to the 50k/mo? or whatever level where the economics could feasibly make in-house work?

▲ aurareturn 4 hours ago | parent [-]

  The problem is that Fin prices at $0.99 per outcome. Only for companies with tremendous support volume would it even begin to make sense to build in-house.

$0.99 could be the profit margin of small ecommerce businesses too so it might not make sense for small businesses.

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runako 2 hours ago | parent | next [-]

Let's say the small e-commerce business does 500 of these outcomes per month. ~$500 all-in cost at Fin.

I'm curious how you would calculate the other side of the ledger, the in-house approach. Assume the e-commerce business does not employ any AI/ML experts or programmers or anyone whose workday has ever been interrupted by a Github outage (this is the normal case for most businesses, not an artificial handicap). I'm curious how you would structure things to make an in-house more efficient than the $500/mo all-in.

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sdd2 2 hours ago | parent | prev [-]

Man you are delusional.

You clearly have never ran a business and don't understand the dynamics of the make vs buy decision.

	▲	aurareturn an hour ago \| parent [-]
		The dynamics have changed completely in 2026.