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adrian_b 12 hours ago

When I worked at a very big US company some years ago, I received for work a new Dell laptop with Windows also in "S mode", to replace an older Dell laptop.

However, at that time I had no idea about the existence of the "S mode". I could not install on the laptop some applications that were distributed and used internally in the company and which were essential for my work.

I requested assistance from the IT department, but at that time not even they had any idea about the existence of the "S mode", so they were equally baffled why on my previous Dell laptop I could easily install any application, while on its new replacement I could not. For a couple of weeks, various IT support people from teams located on several continents had repeatedly connected remotely to my laptop every day, trying to solve the problem, but without any success.

left-struck 12 hours ago | parent [-]

That’s crazy, surely it would have been cheaper to buy a new laptop at that point. I mean if you combine all the costs of those people trying to problem solve, plus the opportunity cost of you not being able to do your work…

type0 8 hours ago | parent [-]

Your assumption is that such big companies operate in a logical manner, the employee is a ball-bearing in a huge machinery, why should they care. IT support is probably outsourced, so for them is likely good to bill more hours.