About ten years ago, Ryanaiar suffered a booking system malfunction. My ticket was wrongly booked to "John Smith" and apparently sent to an email address "joxxxxxxxx@xxxxxxxxxx" due to a flaw in their booking system. I noticed when trying to check in online far in advance.

After many hours spent fruitlessly fighting the Ryanair customer disservice desk, I decided to enlist the help of my local ECC [0]. I paid Ryanair a 120€ name change fee and had the ECC claim it back for me.

[0] https://en.wikipedia.org/wiki/European_Consumer_Centres_Netw...