Don't agree with you. The agent looked to be malicious at various points. Screwing with people who wish you to do harm is principally correct.

If possible I would have contacted AWS with this and tried them to get rid of the discount because the person was at fault here.

What a cathartic read. I'm so sick of humans giving me AI slop to read without them reading it first. I just ignore them when they do this, but if I could cause them to really internalise a lesson I would love it.