Counterpoint: I absolutely give credit to Sonic for being a great ISP and recommend them to everyone. I got my parents to switch when Sonic finally rolled out to their neighborhood.

If online comments are anything to go by, I'm not alone.

If you're in the Bay Area and you can get a Sonic fiber connection, I would highly recommend them over AT&T/Comcast/etc.

Its either end of the spectrum-you do the best job(top 10%) or your everyone else.

If you only do middle of the pack(for one reason or another-cost, talent, etc) you become incentivized to cause problems then fix it.

Thus a net negative to society

*Also recommend sonic-their pricing and service is top tier