I wonder how the subscription would respond to a person's area being blocked off.

There construction happening a block down the road from me. As part of the work, the rightmost lane is often blocked during the day (in between rush hours), so that things like concrete pumping can take place. The lane block starts just before where I live.

Around the same time, I noticed that when I would try to take Waymo (which I used to get to PT), I'd be told that things are busy and rides are paused. Recently, I've noticed that if I'm at work (or the PT place) and I want to take a Waymo back home, I'm told "Can't get to that spot right now".

If I had Waymo Premier, I wonder how hard it would be to get a refund on my subscription.

The above talks about a complete block (or, a complete-enough block) to using the service, but what about a major impediment? For example, let's say I travel regularly, and use Waymo to get to/from San Jose airport. Waymo's been disabling highway routes, which for me equates to 20-minute (or more) travel-time increase from home to airport. Would that be enough to qualify for a refund on the subscription?

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nemomarx 5 hours ago | parent | next [-]

Is 20 minutes of extra time a major impediment? I don't think I would get a refund on an Uber if they were a little late to pick me up and drove slowly so I lost 20 minutes in total. Although if that does happen maybe I'm just naive about refunds

	▲	CaliforniaKarl 3 hours ago \| parent \| next [-]
		I said “20 minutes (or more)”. The 20-minute case is for a pickup at 5 AM. If I travel to the airport later in the morning, the time difference is worse. And although 20 minutes doesn’t seem much, the variability of airline baggage check and TSA means 20 minutes doesn’t seem an lead to increased stress.
	▲	98codes 4 hours ago \| parent \| prev [-]
		It's a pain if that isn't communicated in the app prior to committing to payment.

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Melatonic 4 hours ago | parent | prev [-]

Can't you just walk a block away from the construction ?

Seems like a niche case

	▲	CaliforniaKarl 44 minutes ago \| parent [-]
		Please reference https://www.tbray.org/ongoing/When/202x/2022/11/07/Just-Dont, as discussed in https://news.ycombinator.com/item?id=33518496 I checked in the Waymo app; it would be several blocks. Please reference the context "which I used to get to PT". I'm happy that, today, the extra blocks are doable. Some weeks ago, those extra blocks would not be doable. Finally, besides the point of having to walk the distance, the main issue is the way in which the blockage is being conveyed to me: The Waymo app is not saying "We cannot get to you because of construction", the app is telling me that requests have been paused. Specifically, it's telling me "All of our cars are busy with riders right now" and "We're pausing requests in order to catch up — please check back again".