> The person you're responding to never said those teams didn't have customers.

> It's not about new technology for the sake of new technology, it's about taking pride in one's work what what that person created.

Thank god, I really want to say that I appreciate that you got what I said. A simple upvote didn't feel like enough.

Employees are humans, not robots. Its inconvenient, but if you want a world-class team then you're going to have to deal with the fact that people derive satisfaction from different things, and you're not going to be able to motivate them by beating them into submission about what they "should care about." This may involve having to think creatively about how to manage your people instead of treating them as fungible work units.