>> There should always be a way for tech-illiterate people to ask someone, and fill their forms

Isn't that more open to fraud and abuse though by the "someone" whether that is a gov employee or otherwise.

If it's a government employee (as it should), it shouldn't be open to fraud and abuse, no. There should be a trail of what happened

	▲	alok-g 2 hours ago \| parent [-]
		Yes, there 'should' be a trail. And there's someone and a process to check that trail. And a process to find the issues, correctly so, and fix, and do all that on a timely basis, and reimburse the person for damages, ... PS: I have actually suffered through some of this, badly so, though in an unrelated setting. It comes back to which system is more robust/mistake-proof and more practically recoverable.