As a public policy specialist (and a tinkerer when it comes to tech), I read the article with pure joy.

This is the "wonder" that happens when you build for the client instead of for yourself. It takes being truly intentional: sometimes the client (especially that kind of client) does not know what he needs or want; sometimes you as a dev simply build something with good intentions but just out of habit.

Taking the time to ask true, relevant questions, and build backwards, is one of the ways you achieve this. It takes time, energy, intentionality (once again)... but it's worth it.