Are you sympathetic to a doctor who specialized in surgery and now always recommends surgery, even for a common cold? Or would you say they are in the wrong job, if they are anywhere but surgery?

Well that's horribly reductive. I certainly do not expect everyone in a given field to know absolutely everything there is to know in that field.

Crazy enough, I also hold doctors and surgeons to higher standards than web developers.

Ridiculous example that does nothing to argue the original, fair point. Obviously health interventions demand more finely tuned solutions than information technology

FWIW, maintaining at least a moderate degree of empathy even in systemically frustrating situations is good for the empathizer and thus in one’s interest