| ▲ | CarlitosHighway an hour ago |
| You cannot get sued for a review just because it's lower than 5 stars. But of course if you write something like "I found a dead cockroach in my pizza", or "I hard that they don't clean the dishes enough" in a review without proof, that's defamation. And it doesn't matter if you give 1 or 5 stars with the review. |
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| ▲ | prox a minute ago | parent | next [-] |
| Also competitors would leave shit reviews and Googles completely brick walling any way to rectify or moderate reviews made it a shit service in true Google fashion. Google and service live in two different worlds. |
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| ▲ | Saline9515 an hour ago | parent | prev | next [-] |
| Multiple people report that comments such as "Service was slow", or three star rating without comment were removed. If Google started to show how many reviews were removed, it was because the lawfare started to seriously affect the ratings. |
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| ▲ | camillomiller an hour ago | parent | prev [-] |
| I wrote a one star review and posted pictures of a badly burnt pizza served at a restaurant in Berlin.
Google sent me an email telling me they removed that because the restaurant filed a defamation claim |
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| ▲ | belorn 2 minutes ago | parent | next [-] | | Sounds similar to Nintendo dmca takedowns. You could challenge the defamation claim in court and win, but you would have to spend a lot of money and time, and the only thing you get back in the end is the right to post the review. | |
| ▲ | CarlitosHighway an hour ago | parent | prev [-] | | Well, too bad we cannot see what you wrote exactly, so this isn't proof for anything. Also, maybe you don't know what good Pizza is? Because the best Pizza even in Italy has parts of the crust burned (actually black!) | | |
| ▲ | bialpio 41 minutes ago | parent | next [-] | | It doesn't matter if some people think good pizza should be burnt to some degree. There is no such thing as objectively good pizza, so one-star review "The pizza was burnt, I didn't like it." is entirely valid thing to say. | |
| ▲ | jfoster 35 minutes ago | parent | prev | next [-] | | The entire concept of a review is that it's one person's opinion. | |
| ▲ | DiogenesKynikos 34 minutes ago | parent | prev [-] | | Something like this happened to me too, for what it's worth. I wrote a completely factual description of my bad experience with a shop, and then got a nasty notice from Google that my review was being taken down because of a defamation claim. I looked up how this works, and I found ads for law firms that specialize in removing bad reviews. They charge a set price for each review they remove. As a regular consumer, you just have to accept that your honest reviews will be removed, unless you're willing to risk going to court, where you'll have to prove that your subjective experience was accurate. | | |
| ▲ | klvino a minute ago | parent [-] | | Creating an unflattering online review has such a low bar for confirming identity. It would not be a surprise for a law firm advertising the review takedown service were hiring bot farms to leave reviews at scale, create their own market. |
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