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protocolture 3 hours ago

Years ago I got my first internet enabled mobile, and the carrier advertised it as having "300 free minutes" as part of the trial period, which is great. So I used 297 minutes of internet services in the first month, but aha actually the minutes only referred to telephony, and I was stung with a ~12,000 dollar overdue mobile internet invoice (360 dollars per megabyte or something equally ludicrous)

They got done in by a massive class action, that I was tangentially a beneficiary of, not because of the minutes claim, which was standard practice, but because they had failed to provide anyone with the cost of the data.

I think I paid them 300 bucks or something in the end. After further letting a 600 dollar agreement go to collections and settling with collections for 50%.

ErigmolCt an hour ago | parent | next [-]

This is why I'm pretty sympathetic to hard caps by default

Terr_ an hour ago | parent [-]

That makes me think of bank overdraft fees.

They are another kind of "soft" cap, pitched as an automatic convenience to the customer... But in practice they are too-often deceptive and harmful.

https://www.library.hbs.edu/working-knowledge/are-banks-the-...

soco 20 minutes ago | parent | prev [-]

Data was counted as minutes back then for you? I only remember kB and MB costs...